Product Use Case Catalog
Introduction
In today's shifting landscape, where are you?
We’ve reached a moment of pivotal opportunity for business. Opportunity comes with challenges, however—and companies are facing tremendous pressure to modernize, so they can unlock Web 3.0’s capacity for better, more profitable customer experiences. The fact is, enterprises everywhere are being challenged to adapt their foundational revenue-generating, customer-facing business processes, in order to fully seize the potential of the moment.
With the world transitioning to Web 3.0, our focus is on automating and securing those business processes, to enable the potential of tomorrow to be secured as well.
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WEB 1.0
WEB 2.0
WEB 3.0
WEB 4.0
• Static Content
• Users can consume and create content • Physical products for purchase over digital channel
• Users can consume and create content • Entire digital portfolios & more complex workflows • Integrated physical and virtual environments • Attacks on integrity of users, domains, and digital artifacts • Increased data privacy & sovereignty regulations
• NFTs • Decentralized finance • Semantic content • Decentralized edge computing & peer to peer transactions • Metaverse • Data ownership • Chain of custody
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Static & Read Only
Dynamic & Multi-channel
WEB 2.5
Security Threats
User Experience
Identity
Regulations
Decentralized & Block Chain
Metaverse & Symbiotic?
Onespan's solution components
OneSpan provides building blocks designed to work together to offer simple, secure business processes for you and your clients.
Identity verification and authentication solutions that open the door to client engagement and a whole portfolio of trusted interactions.
Secure interaction solutions enabling enterprise clients to view and complete agreements.
State-of-the-art solutions to optimize your customers’ mobile experience, protect personal data, and reduce fraud.
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Identity Verification
VERIFY
Establish a relationship with your customer – starting with knowing who they are
User Authentication
AUTHENTICATE
Protect yourself and your customer’s identity
Notary | Virtual Room
INTERACT
Connect and collaborate with your clients in a secure, virtual environment
E-Signature
TRANSACT
Sign transactions and agreements remotely and securely
Secure Digital Storage
VAULT
Protect documents throughout their lifecycle
100
countries where we operate
4B
users authenticated per year
60
of the world's largest banks as customers
%
Click on your area of interest to learn how our solution portfolio supports simple, secure experiences for your clients.
How to use this eBook
INTERNAL USE CASES
EXTERNAL USE CASES
Financing / Lending Applications
Mortgage Applications
Money Transfers
Patient Onboarding
E-prescribing
Retail Account Opening
Insurance Policy Applications
Employee Authentication
Account Access
Commercial Account Opening
Treasury Operations
E-contracting
HR / Onboarding
Insurance Claims Applications
Notarization
Spotlight: Mobile App Shielding
App Shielding With Runtime Protection
Defeat mobile application attacks with complete protection from the inside out
The majority of today’s consumers use their mobile devices to conduct transactions on a near-daily basis. Unfortunately, this correlates with a record-high increase in mobile fraud. At the same time, mobile applications have become increasingly business-critical for any enterprise. However, feature enhancements and updates have often taken priority over security, which tends to be seen as a burden that only hinders development and release speed.
That’s why it’s so critical to ensure your apps are completely protected, at rest and at runtime—thanks to an easy-to-use solution that requires no additional time or effort from your development team.
Security Vulnerabilities Report: The State of Mobile App Repackaging
Spotlight: OneSpan Notary
OneSpan Notary - Remote Online Notarization
Transform how your notaries and clients get agreements completed – easily and securely in a trusted environment
Wet-ink signatures, rubber stamps, and paper contracts define the traditional notarization experience. These in-person, paper-based notarizations are plagued with errors, increase the risk of delays, and are vulnerable to security threats and fraud.
Modernizing the experience with Remote Online Notarization (RON) offers a convenient way for your customers to participate in an online notary session from anywhere. In turn, your organization can eliminate manual errors, reduce paper costs, mitigate the risk of fraud, and expedite time-to-completion of notarized agreements.
The Notarization Process with OneSpan Notary
• Upload documents or select template
• Specify notary public and signer
• Schedule session
• Signer clicks link in email invitation to join
• Identity verified using ID Verification, Knowledge-based Authentication (KBA), and remote ID presentation
• Signer joins notary in live video session
• Notary reviews agreement with signer
• Notary captures key transaction information in eJournal
• Notary applies eNotary seal to complete transaction
Business context
Security is critical to protecting the brand and building client trust across in-person, digital, and mobile channels. At the same time, financial institutions are looking to improve productivity and reduce transaction execution time by enabling clients to transact anywhere, at any time.
BUSINESS IMPACT OF WORKING WITH ONESPAN
Client experience
Security
BUY WAY ACCELERATES RETAIL LENDING PROCESS WITH ONESPAN SIGN E-SIGNATURES
Cut the application process from 20 days to 10 minutes
Virtually eliminated customer abandonment (down to 1%)
Flexible security levels for different workflows
TESTIMONIAL
“We have automated 70% of loan processing which now goes to straight-through processing without human intervention, allowing for cost reductions, among other benefits. But most importantly, our contracts are 100% compliant, with no more missing pages or signatures.” Peter Goossens Operating Director, Buy Way
"We selected OneSpan’s innovative solutions because they provide a high level of security and usability. Traditionally, it’s very difficult to combine the two – until now, it’s always been a trade-off. We wanted to innovate and simplify the customer experience. With OneSpan, we were able to do that." Alexander Kiesswetter Information System CIO, Raiffeisen
Delivered smarter, more secure services without clients having to type transaction details into the application
Transaction signing feature defeats sophisticated online fraud, even on a PC
Customers can instantaneously activate security features without having to carry additional devices
JIBUN BANK SECURES ONLINE & MOBILE BANKING WITH TRANSACTION SIGNING SOLUTION
Typical business challenges
Lack of process speed and convenience is contributing to customer abandonment rates.
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Recommended solutions
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Transaction data signing solutions to protect against adversary-in- the-middle attacks and social engineering
DIGIPASS | MOBILE SECURITY SUITE Secure channel technology to protect against authorized push payment (APP) fraud
MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Variety of mobile authenticators with user-friendly authentication options and biometrics
DIGIPASS Personal security devices with biometrics for higher value transactions and vulnerable user groups
CRONTO Convenient transaction data signing and dynamic linking technology (universal to all channels), to create secure channels between banks and their customers, ensuring mutual trust and adaptable security
MOBILE SECURITY SUITE Seamless mobile authentication & transaction data signing technology, integrated into financial mobile apps
APP SHIELDING Mobile application protection, providing a secure execution environment for mission-critical mobile apps even on compromised mobile devices
Social engineering techniques continue to evolve and are used at scale, meaning FIs must find ways to future-proof online and mobile banking against sophisticated attacks. Some existing transaction protection practices (e.g., transaction authorization codes via SMS messages) are no longer effective and will phase out to comply with new versions of regulation standards (e.g., PSD2 in Europe). Adopting general use solutions, not designed for money transfer applications, can lead to user confusion, errors, and high process abandonment rates. Implementing a one-option solution creates a single point of failure, cuts out some user groups, and bottlenecks innovation for digital channels.
Some of our clients
Advisory: money transfers & fraud prevention
As a result of the rise in digital interactions, online fraud has increased dramatically. Millions of individuals and businesses fall victim to social engineering attacks such as authorized push payment (APP) scams that trick them into sending money to an account controlled by a fraudster. At the same time, there has been a surge in mobile malware attacks where cyber criminals deliver malicious text messages and applications to users to steal sensitive information including passwords and bank details.
DIGIPASS Personal security devices for higher assurance authentication and a passwordless experience, including biometrics and FIDO technology.
MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO Mobile authenticators with WYSIWYS (what-you-see-is-what-you-sign), dynamic linking, and a broad array of authentication options, including biometrics, FIDO, push notification, and Cronto, for regulatory compliance, as well as secure and convenient UX.
APP SHIELDING Mobile application protection, providing a secure execution environment for mission-critical mobile apps even on compromised mobile devices.
MOBILE SECURITY SUITE Seamless mobile authentication & transaction data signing technology, integrated into financial mobile apps.
INTELLIGENT ADAPTIVE AUTHENTICATION Protection against account takeover and authorized push payment (APP) fraud by combining multi-factor authentication (MFA) with powerful real-time risk analysis.
To boost competitiveness, financing/lending institutions must meet customer expectations for transactions that can be completed quickly and safely, without the need for on-site interactions. Different degrees of security as well as human guidance are required depending on the value of the transaction. Complexity may also surface in the context of cross-jurisdictional transactions.
Financing/Lending Applications
Operational efficiency
Strong audit trails
End-to-end scalability de-risks expansion efforts
Lack of process speed and convenience is contributing to customer abandonment rates. Partially automated processes result in errors, inefficiencies, and expense. Painful customer experience is associated with document rework, or having to go on-site for steps such as identity verification or signing. Manual work restricts the ability for staff to spend more time interacting with clients or driving new business.
ONESPAN SIGN | ONESPAN IDENTITY VERIFICATION E-signature with Identity Verification to reduce fraud exposure
ONESPAN SIGN | SMART FORMS E-signature integrated with core lending system and smart digital forms, to reduce error rates and drive operational efficiencies
ONESPAN VIRTUAL ROOM A digital engagement solution for guiding customers through complex agreement processes
MOBILE SECURITY SUITE Mobile app protection with strong security & authentication
APP SHIELDING Application shielding that defends against the latest security threats and vulnerabilities while preserving the mobile app experience
APP SHIELDING An improved mobile app experience that controls fraud and defends against the latest security threats and vulnerabilities
The highly regulated nature of the industry has traditionally resulted in a slow pace in digitization, with substantial technology gaps and heavy reliance on internal SMEs. This has changed somewhat in recent years, and the insurance industry as a whole is adopting end-to-end digitization to remain relevant or to secure an advantage over competitors. This in turn has increased exposure to claims fraud.
LEADING INSURANCE FIRM ACHIEVES MORE CONSISTENT CUSTOMER EXPERIENCES
A fast and simple way to share information with policyholders
“The Smart Communications claims release is a game changer by automating a time-consuming process and rationalizing an inventory of more than a thousand documents to ensure that we provide consistent, professional and accurate customer communications.” Leading insurance firm, on the OneSpan Sign & SmartCOMM™ integration with Guidewire
Insurance Claims Processing
Boosted productivity and accelerated e-signed transactions between customers and brokers
Reduced reliance on IT
Lower operational costs
High incidence of customer disputes. The trend toward rising health and property costs generally incentivizes fraudulent claims. Paper-based processes make it difficult to manage third-party documents (e.g., medical, commercial property, etc.) and account changes.
ONESPAN SIGN | ONESPAN IDENTITY VERIFICATION E-signature with Identity Verification, to reduce identity fraud exposure
ONESPAN SIGN E-signature integrated with the core claims administration system and smart digital forms, for operational efficiencies and to reduce error rates
ONESPAN NOTARY Remote online notarization for agreements that require notarization in the claims processing process (in applicable jurisdictions)
Mortgage applications can generate significant risk – from origination to funding through to the fulfillment and servicing. This makes it challenging for banks and lending institutions to digitize the process from end to end. At the same time, to remain relevant, mortgage lenders must adopt closing processes that are more convenient for both consumers and banks.
Australian Bank Offers a Paperless Mortgage Experience
2 hours saved per deal, leading to reduced settlement delays and happier customers
38% faster completion
Savings on paper, printing, and transportation
“E-signatures have revolutionized our business – we’re offering the technology that customers are excited to use and a digital experience that streamlines the mortgage application for everyone involved.” Brad Saarela President, Somerset Lending
Partially automated processes are inconvenient, time-consuming, and costly for customers as well as loan officers. Processes must be flexible enough to adapt to fully digital, hybrid, or in-person interactions, according to client preference. It is challenging to manage the complete lifecycle of all digital assets related to mortgage applications, with requirements for stringent checks that ensure the integrity and authority of these assets at all times. Data breaches make it easy for fraudsters to initiate mortgage applications with stolen information. Without the ability to detect fraudulent identities in real time, lenders will continue to incur losses.
ONESPAN SIGN | ONESPAN IDENTITY VERIFICATION Identity verification integrated with e-signatures to reduce fraud exposure
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with smart digital forms to reduce error rates and improve the client experience
To stay relevant in a competitive market, institutions must meet customer expectations for processes that can be completed digitally, securely, and quickly. Eliminating friction and increasing the speed with which clients can securely access their accounts & perform changes reduces operating costs, lowers customer churn, and improves user engagement metrics.
BBVA: CORPORATE BANKING CUSTOMERS RECEIVE AUTHENTICATORS 85% FASTER WITH ELECTRONIC SIGNATURE TECHNOLOGY
Simplified and streamlined sign-up process
Eliminated email complaints from clients
Easy experience for clients (signers) and employees (senders)
“It was very important to us that members without a cell phone could securely authenticate just as easily as those with a mobile. OneSpan solves this by offering their solution in both a software and hardware format, which provides the same user experience and authentication flows to all users. That made the difference — and helped shorten the implementation timeline.” Mathieu Latour Project Manager at MAINSYS, digital bank integrator
Ineffective account protection methods lead to fraud and other security incidents via social engineering attacks Lack of process speed and convenience contributes to increased customer churn rates. Inconsistent security roadblocks result in errors, delays, and expense. Increased complexity around compliance in the context of existing and upcoming regulations, e.g.,
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Transaction signing to protect against adversary-in-the-middle attacks and social engineering
DIGIPASS | MOBILE SECURITY SUITE Secure channel technology to protect against authorized push payment fraud
CRONTO Convenient dynamic linking application technology
ONESPAN AUTHENTICATION SERVER | ONESPAN CLOUD AUTHENTICATION Cloud authentication service for faster integration and ease of maintenance
ONESPAN IDENTITY VERIFICATION Identity document verification for passwordless authentication (for verticals such as government, health care, or insurance)
DIGIPASS Personal security devices for higher-level assurance and non-mobile user groups, with passwordless technology
MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Standalone mobile authenticators for any channel, including passwordless technology for the easiest and most secure authentication experience
ONESPAN SIGN E-signature to improve the customer experience when distribution of authentication devices requires consent or authorization
PSD2 in the EU, FFIEC Authentication in an Internet Banking Environment & NY DFS 23 NYCRR Part 500 in the US, Risk Management of E-Banking (Hong Kong), Technology Risk Management (TRM) Guidelines (Singapore).
Advisory: Account Access & Fraud Prevention
APP SHIELDING Runtime protection for detection, mitigation, and protection from real-time mobile attacks such as code injection, overlay, key logger, screen reader and more, against known and unknown attacks, even on devices that are already compromised.
MOBILE SECURITY SUITE Mobile application code protection, and app security against reverse engineering and repackaging. Includes encrypted and obfuscated app secrets and keys, with secure storage of PII.
IDENTITY VERIFICATION Enhanced security for access to sensitive information
INTELLIGENT ADAPTIVE AUTHENTICATION Protection against account takeover fraud by combining multi-factor authentication (MFA) with powerful real-time risk analysis.
MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO Mobile authenticators with a broad array of authentication options, including biometrics, FIDO, push notification, and Cronto, for regulatory compliance, as well as secure and convenient UX.
DIGIPASS Personal security devices for higher assurance authentication and a passwordless experience, including biometrics and FIDO technology
As a result of the rise in digital interactions, the level of online fraud has increased dramatically. Millions of individuals and businesses fall victim to ATO (account takeover) schemes. Fraudsters have a variety of weapons and methods of harvesting personal data and causing serious damage, which makes effective protection a challenge. The right multi-layered security approach, however, can help block account takeover fraud and protect customers at every stage of their digital journeys.
E-prescribing reduces the risks, delays, and errors associated with paper-based prescriptions. It also facilitates communication between healthcare provider teams for more timely and effective decision-making, and facilitates drug treatment for remote patients.
POINTCLICKCARE DELIVERS FASTER, BETTER CARE TO PATIENTS WITH DIGIPASS
Healthcare practitioners can conduct secure, HIPAA-compliant mobile conversations
Faster patient order approval and signing
"Security is an important issue when implementing an authentication and positive identification solution for electronically prescribing and co-signing orders. Strong authentication addresses these challenges by offering a convenient and safeguarded second factor authentication for our customers that will meet the DEA's requirements.” Dave Wessinger PointClickCare CTO
Efficiency
Patient experience
Compliance
Poor patient experience due to errors. Logons that involve easily forgotten passwords, or cumbersome access mechanisms. Exposure to security breach risks or non-compliance with regulatory mandates.
ONESPAN IDENTITY VERIFICATION ID proofing for physicians for improved compliance measures
ONESPAN SIGN E-signature integrated into core EHR system or e-prescribing module to improve operational efficiencies - with qualified e-signature capabilities to ensure compliance with regulatory mandates
ONESPAN SIGN | SMART FORMS E-signature integrated with smart digital forms, to reduce error rates
DIGIPASS | ONESPAN AUTHENTICATION SERVER | ONESPAN CLOUD AUTHENTICATION Flexible solutions for strong authentication when controlled substances are prescribed
In an era of rising demand for remote options to sign documents, healthcare organizations need digital solutions that meet this demand while also complying with patient privacy regulations. A complete transformation into a paperless workflow, re-designed for the digital channel, can enable an exceptional patient experience while safeguarding their data and health information.
POINTCLICKCARE PRESERVES 99% SATISFACTION RATE WITH E-SIGNATURES
Savings in time, effort, and materials reflect a high return on investment
Improved compliance and reduced errors by enforcing process rules during the signing ceremony
“Amazingly easy to use and saves an enormous amount of time signing documents. Paperless solution that actually is paperless — no more filing cabinets or wasted space. No more faxes — saves us an enormous amount of time and money." Product review from a user in healthcare www.g2.com
Patient Onboarding & Healthcare Agreements
Privacy measures
Complex processes related to privacy consent can be difficult to manage. Poor patient experience due to errors, work-backs, and misfiled or lost paper documents. Inefficient processes that involve re-keying data, chasing lost documents, scanning, printing, faxing, and filing documents.
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with core EHR systems and smart digital forms to improve the patient experience with more efficient process management and reduced error rates
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR | ONESPAN IDENTITY VERIFICATION Flexible solutions for strong authentication to access health portals and other systems
ONESPAN SIGN E-signature & strong authentication integrated with the EHR for improved compliance
To boost competitiveness, institutions must meet customer expectations for processes that can be completed digitally, quickly, and securely, using modern identity verification approaches. Eliminating friction during the account opening process reduces acquisition and operating costs, and increases sales by lowering customer abandonment.
HOW BMO BANK OF MONTREAL TRANSFORMED THE DIGITAL ACCOUNT OPENING PROCESS
Prospective customers can open a bank account in less than 8 minutes using their smartphone
Increased frontline capacity, leading to more customer conversations and incremental revenue
Reduced number of forms & steps required to open accounts
“Productivity increased by 60% just by sending documents to the customer and getting them back using OneSpan Sign.” Ruchi Gupta Director of Digital Products, People's United Bank
Retail Financial Services Account Opening
80% fewer errors in the account opening process
40% increase in process efficiency
Social engineering techniques continue to evolve and are used at scale, meaning FIs must find ways to future-proof online and mobile banking against sophisticated attacks. Some existing transaction protection practices (e.g., transaction authorization codes via SMS-messages) are no longer effective and will phase out in new versions of regulation standards (e.g., PSD2 in Europe). Adopting general use solutions, not designed for money transfer applications, can lead to user confusion, errors, and high process abandonment rates. Implementing a one-option solution creates a single point of failure, cuts out some user groups, and bottlenecks innovation for digital channels.
ONESPAN VIRTUAL ROOM Variety of mobile authenticators with user-friendly authentication options and biometrics
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with smart digital forms, to reduce errors and drive operational efficiencies
ONESPAN SIGN | ONESPAN IDENTITY VERIFICATION Identity verification and e-signature integrated into core account opening processes to secure and improve the customer experience
Lack of process speed and convenience contributes to customer abandonment rates. Partially automated processes result in errors, inefficiencies, and expense. Manual work restricts the ability for personnel to spend more time interacting with clients or driving new business. Increased complexity around combatting fraud incidents and related exposure, and around compliance with new regulations.
Treasury operations groups face all the challenges of remote banking but with much higher values and associated risks. They are subject to compliance and regulatory stipulations not applicable to other departments, due to the impacts of their processes. Typically, treasury members will opt for the highest-security measures, and will adopt new technologies only if they are proven.
TREASURY MANAGEMENT KICKS OFF TRUIST BANK E-SIGNATURE ADOPTION
Cut agreement closings from 4 days to 2 or less
Eliminated email complaints; improved customer satisfaction
Faster signing accelerates time to revenue
“When I first came into my role, I was getting emails two to three times a week from frustrated clients and regional sales managers. They said, ‘This process is confusing.’ Since we’ve started using OneSpan Sign, I haven’t heard any of that. I can’t tell you the last time I got an email from a frustrated client.” Marc Fabre Head of Support Services and Group Vice President, Treasury Operations, Truist Bank
Non-repudiation
INTELLIGENT ADAPTIVE AUTHENTICATION Step-up authentication to implement security across all control points
ONESPAN SIGN Secure e-signature services to bind corporate agreements to authorized participants
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Hardware or software authenticators for strong transaction signing and authentication
ONESPAN VIRTUAL ROOM A digital engagement solution for guiding clients through complex agreement processes
Finance business units are often driven by older, more reliable technologies and are risk-averse. Partial automation can result in cumbersome processes that increase non-compliance exposure due to the potential for errors. Treasury operations are characterized by extensive audit trails involving identified and authorized participants. They facilitate very high-risk transactions while remaining heavily regulated.
Financial institutions that serve commercial or business customers are looking to improve the client experience, operational efficiency, and regulatory compliance, by boosting automation, reducing costs and inefficiencies incurred by paper documents, and enabling business growth across all channels.
WRIGHT-PATT CREDIT UNION: 156% COMMERCIAL LOAN GROWTH WITH NCINO & INTEGRATED E-SIGNATURES
Loan capacity grew 300%
"We saw 96 percent adoption of the [e-signature] technology, which translates into an annual savings of approximately 300,000 administrative hours and 5-day reduction in cycle time." EVP & Chief Digital Officer Top 15 U.S. Bank
Lenders save ~50 minutes per loan
Members love the convenience
Compliance team very satisfied with the audit trail and document security features
ONESPAN VIRTUAL ROOM A digital engagement solution for guiding clients and partners through complex agreement processes
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with the core system and smart digital forms, for operational efficiencies
ONESPAN SIGN E-signature integrated into the core account opening system, to improve the client experience
ONESPAN IDENTITY VERIFICATION Identity verification to ensure that authentication credentials are being issued to the right person
Business clients and their financial teams are often in different jurisdictions; opening accounts with multiple co-signers presents complex compliance management issues. Partially automated processes result in poor customer experience, directly and negatively impacting abandonment rates, long-term client loyalty, retention, and profitability. Digital logins for commercial clients are more sensitive and require more rigorous KYC checks for compliance. Increased complexity around combatting fraud incidents as transaction values trend higher.
Insurance companies, agencies, and brokers are looking to improve customer experience, operational efficiency, and regulatory compliance. That's why digital agreement technologies are key to their current and future initiatives. These technologies boost automation, reduce costs incurred by paper, and enable business growth – across the enterprise, geographies, and all channels.
LEADING P&C INSURER USES E-SIGNATURES TO ISSUE DIGITAL POLICIES IN MINUTES
Streamlined the process: 52 days to 10 minutes
1 million e-signed documents per year
E-Signatures save $10 per transaction
"We didn’t realize the impact our DocuSign implementation had on the completion rate, until we implemented OneSpan Sign." Customer Experience Director on improved insurance application completion rates | DTC Auto Insurance Carrier
Insurance policy applications
75% adoption to-date in call center channel, 92% adoption on the web, 50% adoption in the captive agent channel
$200,000 in hard cost savings from paper handling and postage in just five months
Saved $500,000 in labor costs
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with the core system and smart digital forms, to improve data quality and the end-to-end workflow
ONESPAN SIGN E-signature integrated into core systems, e.g., Guidewire PolicyCenter, for an improved client experience
ONESPAN CLOUD AUTHENTICATION | ONESPAN IDENTITY VERIFICATION Authentication for existing customers buying a new product, and identity verification for net-new customers applying for a product for the first time, to reduce fraud.
Paper-bound, manual processes add friction for the client (i.e., forcing face-to-face meetings), resulting in incompletions. Partial automation can result in higher not in good order (NIGO) rates. Digitization has increased opportunities for intentional misrepresentation and the use of stolen identity information to commit crimes. Most carriers (upward of 85%) report experiencing fraud at the time of application, making this the most impacted area for fraud attempts.
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1 https://www.onespan.com/sites/default/files/2019-04/OneSpan-AnalystReport-Aite-Fraud-in-Life-Insurance.pdf
To protect the brand, organizations need to secure their corporate assets and reduce the risk of unauthorized access and account takeover attacks in a remote or hybrid working context. At the same time, organizations are looking to improve employee productivity and reduce password management hassles by enabling passwordless authentication.
CLYDE & CO SECURES BUSINESS CRITICAL DATA, ENSURES CLIENT CONFIDENTIALITY
By securing all external Citrix portals and VPN clients, Clyde & Co built trust with clients – reassuring them that access to their data was well protected
Increased security by replacing static passwords with one-time passwords (OTPs)
Easy and intuitive for users
"The fact that OneSpan’s solutions are reliable and simple to manage, was a decisive factor in the decision-making process.” Mohammed Abu-Nejim Head of Data Networks, QatarGas
Employee experience
Fast, efficient deployment of OneSpan Mobile Authenticator Studio and DIGIPASS® devices
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Variety of mobile authenticators with user-friendly authentication options and biometrics
DIGIPASS | MOBILE SECURITY SUITE Personal security devices for higher assurance authentication and a passwordless experience, including biometrics and FIDO technology
DIGIPASS | MOBILE SECURITY SUITE | MOBILE AUTHENTICATOR STUDIO | MOBILE AUTHENTICATOR Mobile authenticators with different authentication options for rapid deployment, including OTP, biometrics, push notifications, and FIDO technology
Remote/hybrid working increases an organization's attack surface, as well as vulnerability to social engineering attacks that can result in account takeover. Static passwords are hard to remember, often reused or shared, and can be easily guessed or stolen. It is not a cost-efficient authentication method and puts a burden on IT. SMS authentication is insecure. SMS messages are easy to intercept and even SIM swap attacks are easy to execute. Between a variety of user groups, cloud applications, on-premise applications, contractors, and devices, ensuring secure access is more complex than it appears. Some workplaces restrict the use of personal devices for business – making it important to support both hardware and software authentication.
5.
Contracting groups are looking for ways to improve organizational efficiency and productivity, while reducing complexity, costs, and risk. They are also dealing with supplier/client expectations for faster, more streamlined transactions that can be initiated across different channels.
E-CONTRACTING AT NASA’S JET PROPULSION LABORATORY
Time savings for internal signature approvals: 2-6 weeks
Initial savings of $30,000 in just one of its departmental organizations
Workflow efficiency
"The convenience of digitally signing IBM contracts on any device, combined with the work we’ve done to radically simplify our contracts, is a force multiplier for speed and the client experience." Collen Arnoldr Senior Vice President, IBM Sales
Business productivity
Better file management, data access, and back-ups
Improved productivity - can now handle more contracts
ONESPAN VIRTUAL ROOM A digital engagement solution for guiding customers and business partners through complex agreement processes
ONESPAN SIGN Integrated e-signature, including digital identity verification and authentication solutions, to simplify business processes
ONESPAN SIGN FOR SMART COMMUNICATIONS E-signature integrated with smart digital forms, to reduce error rates and improve the end-to-end workflow.
Business impacts due to delays (buy side: impact on business operations; sell side: impact on company revenue). Mistakes or missing information on the documents force the contract to be redone, further delays the contract signing, and can cause additional issues with contract auditing. On the buy side, internal approvals require a great deal of paperwork shepherding, sometimes across time zones. On the sell side, getting customers to sign off on time can be painful. It is a challenge to manage the indexing, archiving, and storage of contracts.
Securing talent today is as challenging as securing new clients. Getting offer letters out quickly reduces the chance of losing a great candidate to another company. Likewise, the employee onboarding experience is being treated with the same importance as the customer experience, from first interactions to the offer letter.
E-SIGNATURES HELP GOVERNMENT AGENCY SAVE COST AND TIME
Reduced processing time for annual evaluations by 70%, from 3 months down to 27 days
Cut $1.2 million / year in printing, postage, storage and handling costs.
Saved ~$5 per signature
"We no longer rely on people locally to recruit. We can hire virtually and centralize our recruiting teams to be more efficient and support specific verticals." Enterprise Staffing Company
Human Resouces
Process efficiency
ONESPAN VIRTUAL ROOM A digital engagement solution that allows recruiters to guide executive candidates through the hiring documents, and differentiate with a high-touch, personalized experience
DIGIPASS | MOBILE AUTHENTICATOR Mobile and hardware authenticators to protect access to sensitive information and VPNs, including OTP, biometrics, push notifications, and FIDO technology
ONESPAN SIGN FOR SMART COMMUNICATIONS Smart digital forms, to improve data quality and the end-to-end workflow
ONESPAN SIGN E-signatures consumed as a service from HR systems such as Workday, to speed new hire processing time - with qualified e-signature capabilities to meet applicable regulatory compliance requirements
Partially automated onboarding processes are costly. Delays push out the time-to-productivity for new hires. It can be logistically challenging to scale up process-intensive HR operations such as recruitment and onboarding, during peak periods. Cross-border compliance issues are increasingly important, due to the current prevalence of remote work. It's key to ensure modern experiences to reinforce candidate confidence that they've made the right decision in joining the organization.
About OneSpan
OneSpan, the digital agreements security company , helps organizations accelerate digital transformations by enabling secure, compliant, and refreshingly easy customer agreements and transaction experiences. Organizations requiring high assurance security, including the integrity of end-users and the fidelity of transaction records behind every agreement, choose OneSpan to simplify and secure business processes with their partners and customers. Trusted by global blue-chip enterprises, including more than 60% of the world’s largest 100 banks, OneSpan processes millions of digital agreements and billions of transactions in 100+ countries annually.
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