BMO is the 4th largest bank in Canada and among the 10 largest banks in the US. This is the story of the Bank of Montreal's digital transformation initiative, using eForms and eSignature to offer a completely digital and mobile customer onboarding experience. What makes this case study unique is the view into the bank's enterprise-wide, shared services approach to electronic signature. Packed with metrics and best practices, Celent offers readers valuable insights you won't find anywhere else.
CIOs will learn:
- The bank's fit-for-purpose approach with Agile and Waterfall methodologies
- How to deploy in under 12 months with a full national roll-out across 940 branches
- Best practices to manage a shared services approach
Business stakeholders will learn:
- How to improve CX with new account openings in 8 minutes
- The path to cut the number of forms and workflow steps from 25 to 13
- The bank's cost savings: ~US$98M/year once all products are digital
Compliance & legal teams will learn:
- How to achieve an 80% efficiency ratio with audits
- How to cut scanning errors by 92%, missing files by 66%
- How to reduce manual burden on audit/compliance teams