At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Solutions Engineer to join our Australian team. The “Solutions Engineer” is responsible for all pre-sales as well as post-sales and customer support activities in Australia. This is a unique opportunity for a self-motivated Solution Engineer to help develop and shape the OneSpan business in the ANZ market.
Job Descriptions
- Meet and present customers with OneSpan security solution
- Showcase and demonstrate OneSpan products during customer visits or security exhibitions
- Understand and analyze customer needs and propose solution using OneSpan products
- Prepare and deliver Proof of Concept using OneSpan products to meet customer needs
- Response to Request for Information or Request for Proposal
- Provide technical consultancy and product support to customers during project implementation and testing phases
- Prepare project documentation such as Design Specification, Sequence Diagram and etc
- Collaborate with project manager or steeling committee
- Provide first level customer support service to customers
- Investigate and understand problems faced by customers
- Troubleshoot and provide problem resolution if available
- Escalate problems to product specialist if necessary
- Provide timely update to customers on the ongoing troubleshooting status
Job Requirement
- Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
- Minimum of 3 years working experience in information security software and in a customer facing role
- Basic understanding of different mobile technologies, operating systems, cloud computing and others
- Working knowledge in Android, Java, C/C++ and REST programming languages
- Practical knowledge of information security fields such as strong authentication, access control, mobile security and others will be advantage
- Excellent social skills and team player
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