Recorded on: November 18, 2021
This session was recorded at the State of Michigan Virtual Digital Government Summit 2021.
Speakers:
- Tiziana Galeazzi, General Manager, Department of Technology, Management & Budget, State of Michigan
- David Hemens, Digital Transformation Consultant - Government, Public Sector and Education, OneSpan
- Tom Yeatts, Global Head of Government, State, Local, & Regional, ServiceNow
People don’t necessarily expect government to provide experiences exactly like Uber, Lyft, or Amazon, but they are accustomed to a certain level of ease and convenience when it comes to buying and receiving goods and services – typically through a click of a button on their smartphones. In this fast-changing world, with soaring pressures to be customer-centric, how does government keep up? This session looks at evolving expectations and how they will affect the future of government services.