Jürgen Moors, Technical Account Manager, DACH

What is your role at OneSpan?

I’m a Technical Account Manager (TAM) for Germany, Austria, and Switzerland (DACH region). As a member of the TAM team, I assist the sales managers with pre-sales support, such as demos, technical help, and sometimes product implementations. It’s an interesting mix of sales and technical know-how, and I especially like helping to solve any challenges our customers and prospects are experiencing.

Why do you like working for OneSpan?

OneSpan is a US company with a European soul. That’s important to me, because it creates a unique atmosphere and mentality. On the one hand, there is the social way of thinking that is typical of European companies, and on the other hand, we’re entrepreneurs inside the company, as is common in US businesses. I like the freedom we are given – achieving results matters more than the way we go about reaching our goals.

Another aspect I like is the great team work. We work well together by collaborating and being open and transparent with each other.

What are your favorite parts about your job, the team, and the workspace?

My biggest motivator is the interaction with customers. I always want to give the best of me to make our customers happy. Receiving an email to say thanks when I’ve done a good job really makes my role feel worthwhile. In the DACH region, it can be rare that customers offer compliments. So when they acknowledge my dedication and service, it makes my day.

I also like that we can work from home, which was the case even before the pandemic hit. That saves me time commuting and enables me to direct my energy to value-added activities.

Our customer relationships are paramount at OneSpan, and our values reflect the importance of being customer-centric. I enjoy listening and finding solutions that meet both our customers’ budget and technical requirements. It’s important to maintain an open mind and have a basic technical understanding and strong English skills.

How did you get started in your career?

I’m self-taught and have been fascinated by computers since the early ‘80s. At that time, I bought a book and started learning programming language myself. I even built my own video game, which at that time – let’s be honest – wasn’t much more than some pixels moving over the screen.

I served in the German army for 8 years in the department of electronic warfare. There, I had the opportunity to further deploy my computer programming skills. In the last year of my service, I was exempted from duty for job education as a technical computer scientist. That’s the unconventional way on how I started in the technology and computer sector.

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